Privacy Policy
1. Introduction
Summit Plumbing (legal name: Summit Plumbing LLC) (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS and email communications, appointment scheduling, customer support, and website tracking technologies.
By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact Information
We may collect personal information such as your name, phone number, email address, and mailing address when you submit forms, request services, schedule appointments, or otherwise interact with us.
Communications Data
If you opt in to receive SMS or email communications, we collect and maintain records of your consent, messaging preferences, and opt-in and opt-out activity for compliance purposes.
Usage and Device Information
We may use cookies, pixels, and analytics tools to collect information about how visitors use our website. This may include IP address, browser type, pages visited, time spent on pages, and interaction data.
Appointment and Service Information
If you schedule services or interact with our technicians, we may collect information related to appointment details, service requests, and service history.
3. How We Use Your Information
We use your information to:
- Provide requested plumbing services and customer support
- Send appointment confirmations, reminders, and service updates
- Send SMS and email communications you have explicitly consented to receive
- Improve website functionality and marketing performance
- Maintain records related to consent and opt-out requests
- Protect our business, customers, and systems, including fraud and security monitoring
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and understand how our website is used. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
5. How We Share Your Information
We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.
We may share information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party vendors that assist us with operations such as SMS delivery, email communications, appointment scheduling, analytics, and customer support. These providers may only use information to perform services on our behalf.
Legal and Safety Requirements
We may disclose information if required by law or to protect the rights, safety, and security of Summit Plumbing, our customers, or others.
Business Transfers
If Summit Plumbing LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.
Third-Party Sharing Statement (A2P Required)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging delivery, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Your Choices
SMS Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.
Email Opt-Out
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
Access, Correction, and Deletion
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact:
Summit Plumbing
Legal Name: Summit Plumbing LLC
Address: 5305 NE 121st Ave, Unit 215, Vancouver, WA 98682, USA
Phone: +1 360-518-8477
Email: info@summitplumbingvancouver.co